TalkTalk phone number | Getting in touch

Jonathan Victoria • 12 Dec 2023

In this guide you'll find a number of ways to contact TalkTalk.

Call our TalkTalk experts on 0333 188 9318.

Getting in touch with TalkTalk

Getting in touch with either your internet service or mobile provider can be a struggle sometimes, especially when there are specific numbers for designated areas of the company. What’s more, companies can sometimes make it hard for you to find a customer service number in an attempt to make you find the answer you’re looking for elsewhere. 

We’ve included every TalkTalk phone number you’ll ever need in this guide, including our own TalkTalk number which will put you through to our dedicated, friendly and experienced advisor team.

As for TalkTalk customer service queries, we’ve included the best phone numbers available to get you talking to the right people if it’s not sales queries you’re after.

What is the TalkTalk phone number for new customers?

If you’re new to TalkTalk and are looking for the best TalkTalk broadband deals, call on 0333 188 9318. One of the team will be able to help you with what's available right now, and get you set up if you want to go ahead.

What is the TalkTalk TV phone number for new customers?

If you’re interested in TalkTalk TV then call 0333 188 9318. You’ll be put through to a friendly TalkTalk expert who can guide you through everything you need to know. 

How do I contact TalkTalk customer services?

If you'd like to talk about getting TalkTalk then call 0333 188 9318. However, if you have a billing or technical issue then call 0800 049 1402 for TalkTalk customer care.

TalkTalk’s customer service line is open 7 days a week, 8am to 6pm, giving its customers a massive availability window if its customer service team is needed to assist with issues.

TalkTalk Contact Number FAQs

Is calling TalkTalk free?

TalkTalk’s customer service number is free to phone from within the UK, which is the same number mentioned above: 0800 049 1402. Lines are open Monday-Thursday 8am-10pm, Friday 8am-9pm and over the weekend 9am-8pm. 

TalkTalk’s general enquiries number,  0345 172 0088, is free to call from TalkTalk UK landlines, and is open seven days a week 8am-8pm.

What TalkTalk number do I need for an engineer visit? 

As TalkTalk uses the Openreach Network, its engineers will sometimes be called out upon your request if you have reported a problem. 

If, for any reason, you would like to reschedule the appointment with your Openreach engineer, you can give them a call on 0870 087 8777. You will have any time up until 12 midday the day before your appointment to amend the timing - any later and you might be charged a late booking fee of £65.

Can I email or write to TalkTalk?

If you’re a bit old school and would rather write an email or even craft a written letter, you can find TalkTalk’s email address and postal address below:

concerns@talktalkplc.com

or

TalkTalk Correspondence Dept,

PO Box 675

Salford

M5 0NL

Does TalkTalk have a live chat? 

TalkTalk does have a live chat option, but it’s not the easiest to find!

If you click through onto a page from the Need Some Help tab, you’ll be able to select another option at the bottom under Need to Speak to Someone? Select the yes option and you’ll be given a live chat logo. Click it and it’ll open the chat window at the bottom of your screen to start speaking to a TalkTalk customer service agent. The live chat option is available Monday through to Sunday.

What is TalkTalk Webmail?

TalkTalk Webmail is an email service only for TalkTalk broadband customers. 

If you’re wanting to start an email account as a TalkTalk customer, just follow the steps below:

• log into My Account
• On the main menu, Select My Package
• Scroll down to My email and select Manage mailboxes
• Select Manage TalkTalk Mail
• Select Add mailbox
• Select Create new mailbox
• Enter the Email address and password you require
• Select Add mailbox